ROLLOUT AND SUPPORT


 

Usually during the parallel rollouts, the service providers or the end customers have a lack of skilled resources in order to manage the core model improvement, the daily support and the new rollouts. Our offering is based on our lessons learned during the different SAP project rollouts and the customers feedback. Our methodology for the rollout projects is customizable according to the industry, the size of the company, the project scope and the rollout localization. One of the keys of success of our methodology are:

  • Our well-defined templates 
  • Our highly customized rollout kits  
  • Our change and technology adoption approach

For the support, we have different contractual ways to manage the support for our customers:

  • Fixed price based on the backlog and the forecast of coming issues
  • On demand with a clear SLA and workload for each ticket type
  • Provide support resources to be managed by the customer internal team